- Mail contact
- 0800 013 1571 (UK Freephone)
- 00 44 207 949 0088 (International)
Tell it like it is
Like the new website? Send us your feedback, and help shape our future.
Buying and cashing out chips
To play for cash winnings in the Unibet Casino, you have to buy casino chips from your main Unibet account. You can do this easily from “My account”. Chip values are in €. Your funds will be converted automatically at the day’s conversion rate.
Go to My Account. Click here to see or change your personal account details and set gaming limits on your account.
Account balance. The total value of your Unibet account is shown. The sum includes the value of any poker chips, casino chips or bingo cash you have in those accounts.
Click Deposit to go to the page where you can deposit money to your Unibet account. Betting history takes you to the page where you can see your total Betting history.
When you're in Unibet Poker, Casino or Bingo areas, My Account expands to show your basic account details for that section. When you're in Poker, your VIP points will also be shown.
If you're in Poker, Casino or Bingo, you can transfer cash to and from your Unibet account instantly from the My Account box.
Frequently Asked Questions
The games only run as fast as your computer allows them to. You may not need a whole new computer—maybe just some memory upgrades and a boost to broadband. Other than that, there isn't much we can do to speed up the games on our end.
This depends on the casino game you were playing. Games that require different actions from the player will pick right up where you left when you start the game again. This is the case with Black Jack, Caribbean Stud and others.
Games like Roulette where only one action is required will complete successfully and you can check the result of that game in your history which shows all your played game rounds. Alternatively you can contact support and ask them for the result.
Casino bonus money is money you can only use in the casino. We often run promotions where we give away bonus money to our customers. You will need to meet the wagering requirements attached to this bonus money in order to turn it into real money. When you have bonus money in your casino account you can withdraw your own real money but then the bonus will be cancelled. The wagering requirements are promotion-dependent and can vary between wagering the bonus money 5 to 50 times before it turns into real money. Wagers on Roulette, Black Jack, Baccarat and Craps don't count towards clearing bonus money. When a bonus is cleared you can freely transfer it to our other products or withdraw from the site.
On demand, we can block your account from the online casino. Please contact customer service for assistance.